Returns & Exchanges
At Solaris Japan, we strive for complete satisfaction with your fashion purchases; if you are not entirely happy, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive your RMA number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Ship to Solaris Japan
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing